Privacy
Policy

Welcome to pgperya. This Privacy Policy explains how pgperya ("we," "us," or "our") — the PAGCOR-regulated online casino and sports betting platform accessible at pgperya.net — collects, uses, stores, and protects the personal information of Filipino players and website visitors ("you" or "your").

At pgperya, we understand that trust is everything, especially when you're sharing sensitive personal and financial information with an online gaming platform. We take that responsibility seriously. This Privacy Policy is written in clear, plain English so that every Filipino player — whether you're from Manila, Cebu, Davao, or anywhere in between — can understand exactly how your data is handled.

This Privacy Policy is incorporated by reference into the pgperya Terms & Conditions and forms part of the binding agreement between you and pgperya. By registering an account or using any part of the pgperya platform, you acknowledge that you have read, understood, and agreed to this Privacy Policy.

pgperya is committed to compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations (IRR), and the relevant issuances of the National Privacy Commission (NPC) of the Philippines. Where applicable, we also align with international data protection best practices.

pgperya collects different categories of personal data depending on how you interact with the platform. The following table outlines the main categories of data we may collect and hold about you:

We only collect personal data that is adequate, relevant, and limited to what is necessary for the purposes described in this Privacy Policy. We do not collect sensitive personal information (such as religious beliefs, political affiliations, or health data) unless specifically required by law or for responsible gaming purposes (e.g., self-exclusion medical grounds).

pgperya collects your personal data through the following channels and methods:

• Direct Registration: When you create a pgperya account, you actively provide your name, date of birth, email address, mobile number, and residential address.
• KYC Submissions: When you submit identity documents during the verification process required before your first withdrawal, you provide copies of government-issued IDs and supporting documents.
• Deposits and Withdrawals: When you make financial transactions through GCash, Maya, bank transfer, or crypto, payment-related data is collected and linked to your account.
• Platform Activity: Your gaming history, session data, and betting behavior are automatically recorded as you use pgperya games and features.
• Device and Browser Data: Technical data about your device, browser, and connection is collected automatically through standard web server logs and session cookies when you visit pgperya.net.
• Support Interactions: When you contact pgperya via live chat or email, your communications are recorded for quality assurance, training, and compliance purposes.
• Third-Party Verification Providers: Where pgperya uses third-party identity verification services to assist with KYC, those services may return verification outcomes and flags to pgperya based on the documents you submitted.

pgperya uses your personal data for the following purposes:

1. Account Creation and Management: To register your pgperya account, maintain it in good standing, and provide you with access to all platform features.
2. Identity and Age Verification (KYC): To verify that you are at least 21 years of age as required by PAGCOR, and to confirm your identity in accordance with Philippine anti-money laundering regulations.
3. Processing Deposits and Withdrawals: To securely process your financial transactions in Philippine Pesos via GCash, Maya, bank transfer, and other accepted payment methods.
4. Game Delivery and Platform Operation: To deliver games, calculate results, award winnings, apply bonuses, and maintain the integrity of all gaming activity on pgperya.
5. Fraud Detection and Security: To detect, investigate, and prevent fraudulent activity, unauthorized account access, money laundering, collusion, multi-accounting, and other prohibited conduct.
6. Regulatory Compliance: To comply with PAGCOR licensing requirements, Philippine AML/CFT obligations, NPC data privacy requirements, and any applicable court orders or regulatory directives.
7. Responsible Gaming: To monitor player activity for signs of problem gambling, enforce self-exclusion and deposit limits, and provide responsible gaming tools as required by PAGCOR regulations.
8. Customer Support: To respond to your inquiries, resolve disputes, process complaints, and deliver 24/7 support in English via live chat.
9. Marketing and Promotions: To send you pgperya promotional offers, bonus alerts, seasonal campaign notifications related to Filipino holidays and major sporting events — but only where you have opted in or where permitted under applicable law.
10. Platform Improvement: To analyze usage patterns, troubleshoot technical issues, and improve the pgperya user experience for Filipino players.

Under the Philippine Data Privacy Act of 2012, pgperya processes your personal data based on one or more of the following legal grounds:

• Consent: Where you have given your explicit, informed, and freely given consent — for example, opting in to marketing communications or agreeing to this Privacy Policy at registration.
• Contractual Necessity: Where processing is necessary to fulfill our contractual obligations to you under the pgperya Terms & Conditions — such as processing deposits, delivering games, and paying out winnings.
• Legal Obligation: Where processing is required to comply with a legal obligation applicable to pgperya — including PAGCOR licensing requirements, Philippine AML/CFT laws, and NPC directives.
• Legitimate Interests: Where processing is necessary for pgperya's legitimate business interests — such as fraud prevention, platform security, and responsible gaming monitoring — provided those interests are not overridden by your fundamental rights and freedoms.
• Vital Interests: In exceptional circumstances, where processing is necessary to protect your vital interests or the vital interests of another person — for example, in a responsible gaming crisis situation.

Where pgperya relies on your consent as the legal basis for processing, you have the right to withdraw that consent at any time. Withdrawing consent does not affect the lawfulness of processing carried out before withdrawal.

pgperya does not sell, rent, or trade your personal data to any third party. We share your personal data only in the following limited and necessary circumstances:

• Payment Processors: GCash, Maya / PayMaya, GrabPay, BPI, BDO, Metrobank, InstaPay, PesoNet, 7-Eleven CLiQQ, and crypto payment rails receive the minimum data necessary to process your deposits and withdrawals securely.
• Game Providers: Licensed game studios and RNG certification bodies may receive anonymized or pseudonymized session data for game integrity auditing purposes. Game providers do not receive your full identity data unless required for regulatory reasons.
• Identity Verification Services: Third-party KYC providers may process your submitted identity documents to return a verification outcome to pgperya. These providers are contractually bound to handle your data securely and solely for verification purposes.
• PAGCOR and Regulatory Authorities: pgperya is obligated to share player data with PAGCOR and other Philippine government authorities upon lawful request, including the Anti-Money Laundering Council (AMLC) where required under the Anti-Money Laundering Act.
• Law Enforcement and Courts: pgperya will disclose personal data to Philippine law enforcement agencies, courts, or other competent authorities where required by a valid court order, warrant, or legal directive.
• IT and Platform Service Providers: Cloud hosting, cybersecurity, and analytics service providers that operate pgperya's technical infrastructure may have access to data as data processors under strict contractual data processing agreements.

pgperya uses cookies and similar tracking technologies to operate the platform, maintain your session, and improve your experience as a Filipino player. This section explains what cookies we use and why.

pgperya does not use advertising cookies or third-party behavioral tracking cookies that profile you for external advertising purposes. You can manage your cookie preferences through your browser settings. Note that disabling strictly necessary or security cookies will impair your ability to use pgperya.

pgperya retains your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by applicable Philippine law and PAGCOR regulations. The following general retention periods apply:

When personal data is no longer required and the applicable retention period has expired, pgperya will securely delete or anonymize the data in a manner that prevents reconstruction or identification of the data subject.

pgperya implements comprehensive technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. Our security framework includes:

• Encryption in Transit: All data transmitted between your browser or device and pgperya servers is protected by 256-bit SSL/TLS encryption. This applies to all pages of pgperya.net, including login, deposit, and withdrawal flows.
• Encryption at Rest: Sensitive data fields — including KYC document files, financial data, and personally identifiable information — are encrypted at rest using AES-256 encryption in our database infrastructure.
• Password Security: pgperya stores passwords exclusively as one-way cryptographic hashes using industry-standard algorithms. Plain-text passwords are never stored and cannot be retrieved by anyone, including pgperya staff.
• Access Controls: Access to personal data within pgperya's internal systems is restricted on a strict need-to-know basis. Staff access is controlled through role-based permissions, multi-factor authentication, and audit logging.
• Two-Factor Authentication (2FA): pgperya offers SMS OTP two-factor authentication to all registered players. We strongly recommend enabling 2FA from your account security settings.
• Penetration Testing and Security Audits: pgperya undergoes regular third-party security assessments to identify and remediate vulnerabilities in our platform infrastructure.
• Incident Response: pgperya maintains a data breach response procedure. In the event of a security incident affecting your personal data, we will notify affected players and the National Privacy Commission (NPC) within the timeframes required by the Data Privacy Act.

While pgperya employs robust security measures, no internet transmission or electronic storage system is 100% secure. You also play a role in keeping your data safe — use a strong, unique password for pgperya, enable 2FA, and never share your login credentials with anyone.

As a data subject under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by pgperya:

To exercise any of these rights, contact pgperya's Data Protection Officer via live chat or email at [email protected]. We will respond to all verified data subject requests within 15 business days, as required by the Data Privacy Act. We may need to verify your identity before processing your request to prevent unauthorized disclosure or deletion of another person's data.

pgperya is strictly an adult platform. In the Philippines, the legal minimum age for online casino gambling is 21 years old, as set by PAGCOR regulations. pgperya does not knowingly collect, process, or store personal data of individuals under 21 years of age.

During registration, all prospective players are required to confirm that they are at least 21 years old. Before processing any withdrawal, pgperya requires submission of a valid government-issued ID to verify your age and identity. Any account found to belong to a player under 21 will be immediately suspended, all funds will be held pending investigation, and the matter will be reported to PAGCOR as required.

pgperya does not direct any marketing materials, game content, or promotional communications toward individuals under 21. Our responsible gaming tools include age verification as a first line of defense against underage gambling on the platform.

pgperya's primary data processing infrastructure is designed to serve Filipino players. However, some of our operational partners — including game content providers, cloud infrastructure providers, and KYC verification services — may be located outside the Philippines, which means your personal data may be transferred to and processed in countries other than the Philippines.

Where such cross-border transfers occur, pgperya ensures that your personal data receives an equivalent level of protection as required under the Philippine Data Privacy Act. Specifically, pgperya:

• Enters into Data Processing Agreements (DPAs) with all international data processors that include data protection clauses consistent with Philippine NPC requirements
• Transfers personal data only to jurisdictions that the NPC has determined to offer an adequate level of data protection, or where contractual safeguards are in place
• Limits the scope of data transferred internationally to the minimum necessary for the relevant operational purpose
• Maintains a record of all cross-border data flows as part of our data processing inventory

By registering a pgperya account and agreeing to this Privacy Policy, you consent to the transfer of your personal data to our international partners as described in this section, subject always to the safeguards outlined above.

pgperya may send you promotional communications about bonuses, new games, seasonal campaigns tied to Filipino holidays (Pasko, Pista ng mga Patay, Sinulog, Ati-Atihan, and other regional fiestas), major sporting events (PBA, NBA, UFC, international boxing), and special member offers — but only where you have opted in to receive such communications or where we have a legitimate interest basis under applicable law.

pgperya marketing communications may be delivered via the following channels:

• Email to the address registered on your pgperya account
• SMS to your registered Philippine mobile number
• In-platform notifications visible when you are logged in to pgperya

You can opt out of marketing communications at any time through any of the following methods:

• Clicking the "Unsubscribe" link at the bottom of any pgperya marketing email
• Updating your notification preferences in your pgperya account settings
• Contacting pgperya live chat support and requesting to be removed from all marketing communications

pgperya reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, new regulatory requirements, or improvements to our platform. When material changes are made to this Privacy Policy, pgperya will:

• Update the "Last Updated" date at the top of this page
• Notify registered players via email to their registered address where the changes materially affect their rights or how their data is processed
• Display a prominent in-platform notification for a reasonable period following a material update

Non-material amendments — such as typographical corrections, clarifications that do not change the substance of any provision, or updates to reflect new payment methods — may be made without direct notification but will always be reflected in the updated "Last Updated" date at the top of this page.

Your continued use of pgperya following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the changes, you must stop using pgperya and contact support to arrange account closure and withdrawal of any available balance.

pgperya has designated a Data Protection Officer (DPO) as required under the Philippine Data Privacy Act. The DPO is responsible for overseeing pgperya's data protection strategy, ensuring compliance with the Data Privacy Act and NPC regulations, and serving as the primary point of contact for all data privacy matters.

If you wish to exercise your data subject rights, submit a privacy-related complaint, or make any inquiry regarding how pgperya processes your personal data, you may reach our Data Protection Officer through the following channels:

• Live Chat: Available 24/7 via the chat widget on pgperya.net — for immediate assistance with data privacy inquiries
• Email: [email protected] — please include "Data Privacy Request" in the subject line for faster routing to the DPO

pgperya aims to acknowledge all formal data privacy requests within 2 business days and to provide a substantive response within 15 business days. For complex requests requiring extensive review, we will notify you of any extension to this timeframe, as permitted under the Data Privacy Act.